Accessibility Statement 

This accessibility statement applies to www.visitmiddevon.co.uk

This website is run by Mid Devon District Council and Tiverton Museum of Mid Devon Life.

How you should be able to use this website

We try to write in plain English and avoid jargon. If you don’t understand something, please let us know.

We want as many people as possible to be able to use this website. You should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Some clickable controls may not yet be fully operable using only a keyboard
  • Some clickable controls are not labelled correctly
  • Some links aren’t labelled correctly
  • Some form fields do not have accessible names
  • Some images do not have image descriptions
  • It’s not possible to zoom 400% in mobile view

Feedback and contact information

If you need information on this website in a different format or to report an accessibility problem please contact us using the details below:

Email: econdev@middevon.gov.uk
Call: 01884 255255
Letter: Economic Development Service
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton EX16 6PP

We’ll consider your request and get back to you in 5 working days.

Please provide

  • the web address (URL) of the content
  • your contact details
  • the format you need

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a relay assistance service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by phone or visiting us in person

Technical information about this website’s accessibility

Mid Devon District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Level A
  1. Some “Read more” buttons across the website can be reached by keyboard but are hidden from screen readers, meaning users who rely on screen readers will tab to them but hear nothing. This fails Name, Role, Value – WCAG 2.2 A 4.1.2.
  2. Some venue map embeds are labelled in two conflicting ways, which can cause assistive technologies to misread or ignore them. This fails WCAG 2.2 A 4.1.2. This issue is caused by The Events Calendar Pro plugin, not our own website code.
  3. On some event pages, date and time information is not structured correctly in the page code, meaning screen readers cannot present it to users in a meaningful way. This fails Info and Relationships – WCAG 2.2 A 1.3.1. This issue is caused by The Events Calendar Pro plugin, not our own website code.
  4. Some pages display multiple links with identical names that lead to different destinations — for example, multiple links all labelled “Memory Bank at Tiverton Museum” that go to different dates of the same event. This makes it difficult for screen reader users to know where each link will take them. This fails Link Purpose – WCAG 2.2 A F63. This issue is caused by The Events Calendar Pro plugin, not our own website code.
  5. On some pages, the visible label shown on a button or control does not match the name that assistive technologies use for it. This means users who navigate by voice — by speaking the name of a button — may not be able to activate it. This fails Label in Name – WCAG 2.2 A F96. Several instances of this, including the date picker on event series pages, are caused by The Events Calendar Pro plugin, not our own website code.
  6. On some events and venue pages, lists of events are present in the page code but contain no items, meaning screen readers announce an empty list. This may confuse users who are expecting to find content there. This fails Info and Relationships – WCAG 2.2 A 1.3.1. This issue is caused by The Events Calendar Pro plugin, not our own website code.

What we’re doing to improve accessibility

We are actively working with our developer to fix an issue where some “Read more” buttons cannot be detected by screen readers. We expect this to be resolved in the summer of 2026.

The remaining issues on this website are caused by The Events Calendar Pro, a third-party plugin we use to manage and display events. These issues exist within the plugin’s own code and are not something we are able to fix directly. We check for plugin updates every month and will apply any fixes as soon as they become available. We have also reported these issues directly to the plugin developers.

Preparation of this accessibility statement

This statement was prepared on 19th November 2019. It was last reviewed by MDDC April 2026.

This website was last tested on 28 April 2026. The test was carried out by Mid Devon District Council using SortSite. It was also tested using WAVE and Axe Dev Tools by our web agency.

We tested: